Frequently Asked Questions
Everything you need to know about your Carlson Pet Products order.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unused and unassembled products in their original packaging. Please contact our support team to initiate a return authorization.
Are your pet gates covered by a warranty?
Yes, all Carlson Pet Products come with a 90-day limited warranty against manufacturer defects to ensure the safety and satisfaction of you and your pet.
How do I know which gate size to choose for my home?
We recommend measuring the width of your opening at the narrowest point. Each product page includes a detailed size guide and extension compatibility chart.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I purchase replacement parts for my gate?
Absolutely. We stock a variety of replacement parts including tension bolts, mounting hardware, and extensions to keep your gate functioning perfectly.